Privacy Policy
Last updated: August 2026
This Privacy Policy explains how Eco Clean Bay ("we," "us," or "our") collects, uses, and protects information when you visit our website or contact us through it. We are a professional cleaning company serving San Francisco and the North Bay Area, California.
1. Information We Collect
Information you give us
When you submit our quote request form, we collect the information you provide:
- Your name
- Your phone number
- Your email address
- The type of property you select
- Any other details you choose to include in your request
If you call or text us, we receive your phone number and the content of your communication.
Information collected automatically
Like most websites, we and our service providers automatically collect limited technical information when you visit, including your IP address, browser type, device type, the pages you view, and how you arrived at our site (for example, from a search engine or advertisement). This information is collected through cookies and similar technologies described in Section 4.
2. How We Use Your Information
We use the information we collect to:
- Prepare and deliver your cleaning quote
- Contact you by phone, text, or email about your request
- Schedule and provide the cleaning services you request
- Respond to your questions and provide customer support
- Measure the performance of our advertising so we know whether our marketing is working
- Improve our website and services
- Comply with legal obligations and protect our rights
We do not use your information for automated decision-making or profiling.
3. Advertising and Conversion Tracking
We advertise on Google. When you click one of our ads and then take an action on our site — such as submitting the quote form or tapping our phone number to call — Google Ads records that the ad led to your action. This helps us understand which ads are useful and how much to invest in them.
To do this, our website uses the Google tag (gtag.js), which sets cookies on your browser, including the Google click identifier cookies (such as _gcl_aw) that link your ad click to the action you take on our site. The information sent to Google may include the pages you visit, the actions you take, your IP address, and your browser and device information. It is governed by Google's Privacy Policy, available at policies.google.com/privacy.
You can opt out of Google's use of cookies for ads personalization by visiting Google Ads Settings or optout.aboutads.info.
4. Cookies and Similar Technologies
Cookies are small text files stored on your device by your browser. We use the following categories of cookies on this website:
- Strictly necessary cookies. Required for the website to function, such as keeping your session secure.
- Advertising cookies. Set by Google Ads to measure whether our ads lead to quote requests and calls, as described in Section 3.
You can control or delete cookies through your browser settings. If you block cookies, the website will still work, but we may not be able to measure whether our ads are effective.
5. How We Share Information
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We share information only with:
- Service providers. Companies that help us operate our website and business, such as our hosting provider, our secure database provider, and our email delivery provider. These companies process information on our behalf and are not permitted to use it for their own purposes.
- Advertising platforms. Google, as described in Section 3, in connection with measuring ad performance.
- Legal and safety purposes. When required by law, legal process, or to protect the rights, property, or safety of Eco Clean Bay, our customers, or others.
6. Data Retention
We keep quote request information for as long as needed to provide you a quote and any services you purchase, and for a reasonable period afterward for record-keeping and to follow up on past services. Technical and advertising measurement data is kept according to the retention practices of the providers described above. When we no longer need your information, we delete it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encrypted connections (HTTPS) and access-restricted storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights and Choices
Marketing communications. You can ask us at any time to stop contacting you for marketing purposes, and we will honor your request.
Access, correction, and deletion. You can ask us to confirm what information we hold about you, correct it, or delete it. Call us at 415-688-4992 or email Ecocleanbay5@gmail.com.
California residents. Under the California Consumer Privacy Act (CCPA), as amended, California residents have the right to know what personal information we collect, the right to delete it, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. To exercise any of these rights, contact us using the phone number or email above. We will verify your request before acting on it.
Visitors from outside the United States. Our website is intended for customers in the San Francisco Bay Area. If you visit from outside the United States, your information will be processed in the United States.
9. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
10. Text Messaging and Phone Communications
If you provide your phone number through our quote form or contact us by phone or text, you agree that we may contact you by phone or text message about your request, your quote, and any services you schedule. Message and data rates may apply. You can reply STOP to any text message to opt out of further texts, or ask us to stop calling.
11. Third-Party Links
Our website may contain links to third-party websites, such as Google's privacy pages. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Continued use of the website after an update means you accept the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Eco Clean Bay — San Francisco & the North Bay Area
Phone: 415-688-4992
Email: Ecocleanbay5@gmail.com